Author: James Weber

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VP Field Operations Search Completed by New Century Dynamics Executive Search

THE COMPANY

Established in 2013 and based out of Columbus, Ohio, The Company is a highly collaborative organization with clearly defined core values. “We develop edgy, immersive consumer engagements and bring them to life through unique brand experiences”.   As VP of Field Operations, you’ll have the opportunity to:

    • Work for a relevant and authentic brand development firm with a strong reputation in the hospitality industry
    • Advance your career and continue learning from solid leaders.
    • Make an impact in an environment where your voice truly matters.
    • Share in partnerships and collaborations with local and national brands.

 

The Position – VP of Field Operations

The VP of Field Operations will be responsible for the scaling and success of operations for multiple brands in the food and beverage space. This leader will be instrumental in designing operational strategy, and goals, and will be accountable for the financial success of the brands. The VP of Field Operations will own all operational aspects of the business to support the brands, including providing input/direction on brand strategy, driving location-level performance, directing/managing the food & beverage program, maintaining facilities, overseeing the build-out of new locations, and championing continuous improvement. This leader will add to the vibrant atmosphere of Rise Brands, bringing energy, creativity, and innovative thinking to the management, development, and growth of Rise Brands.

Our ideal VP of Field Operations is:

    • Adaptable – You are flexible, resourceful, and can wear many hats. You are always looking for ways to improve and can look at a business with a critical eye. You are timely, proactive, and always follow through.
    • Accountable – You are a team player who will not pass the buck. Unafraid of having crucial conversations, you are empathetic but firm and are strong with conflict resolution.
    • Proactive – You are not afraid of new challenges. You identify issues quickly and drive through obstacles with ease to deliver high-quality results.
    • Analytical – You can effectively process financial information and can express the needs of the business to your teams. You have an entrepreneurial mentality and are exceptionally organized in all tasks that you undertake.
    • A Communicator – You are a successful communicator and liaison between the field and the home office. You understand the hospitality industry and embrace our non-traditional business hours.

RESPONSIBILITIES

RESPONSIBILITIES

 

OPERATIONS

    • Champion operational excellence and adherence to brand standards.
    • Empower and Lead Operations Managers to consistently deliver a cohesive brand experience to guests.
    • Manage the overall operational budget and coordinate creation and execution with fellow Rise Brands leadership team members; provide input into annual revenue goals and targets.
    • Develop systems and procedures to hold staff accountable at the highest levels, ensuring delivery of operational excellence for Rise Brands.
    • Provide strategy + brand marketing input/direction in partnership with other members of the leadership team.
    • Manage brand performance metrics via improved reporting, information flow, and management, business process improvement; in the near term, manage the creation and rollout of a brand dashboard at all levels of the organization.
    • Identify operational gaps and continuously improve operational systems and controls.
    • Develop and maintain an innovative, best-in-class, food & beverage program that provides guests with the best product experiences available.
    • Oversee and support brand expansion including new market pre-launch activities.

 VISION, STRATEGY, AND LEADERSHIP

    • Contribute to the building and achievement of the company’s strategic plan, advancing the company’s brand position, revenue, and growth.
    • Drive the development and preparation of short-term and long-range plans and budgets based on company goals and objectives.
    • Foster an environment where improvements to products, processes, and services are welcomed and encouraged.

TEAM DEVELOPMENT

  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Attract, develop, appraise, and retain a high-performance team; provide coaching and feedback for continuous improvement to further foster a high performance, energized work environment that reflects the organization’s culture.
  • Establish a system to ensure team members receive timely and appropriate training and development.

QUALIFICATIONS

    • Ten or more years experience successfully managing multi-unit, multi-brand operations; hospitality and food & beverage required. Preferably cross-category experience (i.e. entertainment, fast casual, fine dining).
    • Experience scaling the business operations of an early-stage, comparable organization; experience as a proven business operator.
    • Experience managing rapid organizational changes and managing the impact of change
    • Ability to deal with ambiguity yet possesses analytical skills and process orientation to align personnel and resources to deliver sustainable and profitable business results.
    • Track record of delivering operating results while increasing sales and profitability.
    • Highly developed communication and presentation skills with the ability to communicate with all levels of the organization/external partners clearly, concisely, and confidently.
    • An energetic and positive individual who is relationship-oriented with a demonstrated track record of serving as a trusted partner to internal and external constituents.
    • Demonstrated ability in problem analysis and resolution at both a strategic and operational level
    • Strong grasp of financial concepts, including budgets and profit and loss statements, and balance sheet management
    • Exemplary team-building skills and demonstrated ability to motivate and encourage teams
    • Experience in vendor relationship management
    • Ability to collaborate with cross-functional teams to attain business goals/objectives
    • Ability to travel up 20-30%

Benefits: Med/Dental/Vision, company-paid Life policy, company-paid STD/LTD, voluntary life AD&D for employees, spouses, and children. Paid Time Off (Vacation Time and Sick Time), 401(k) with match after eligibility requirements are met to enter the plan.

 

Our Core Values are:

      • Authentic + Fun
      • Focused + Deliberate
      • Engaged + Creative
      • Passionate + Thoughtful

The top responsibilities that are most important to this role are related to team development, operational excellence, managing the financials/budgets to maintain profitable results and cross-team collaboration with other leaders/departments to achieve our company goals.

 

 

If you want the opportunity to be a part of our growing company, apply to The Company today!

This document is presented to you in confidence.  All communication, whether written, oral, or electronic should be addressed to:

 

Jim Weber, President
New Century Dynamics Executive Search

James E. Weber, President

New Century Dynamics Executive Search

9370 Stoney Ridge Ln. 

Alpharetta, GA  30022

Tel. 770-354-2817; e-mail; jimweber@newcenturydynamics.com

 

 

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Brand Development Director

The Director of Brand Development will lead a vertical and be responsible for the scaling and success of multiple brands. This leader will be instrumental in designing operational strategy, and goals, and will be accountable for the financial success of their brands. The Director of Brand Development will own all operational aspects of the business to support the restaurant brands, including providing input/direction on brand strategy, driving location-level performance, directing/managing the food & beverage program, maintaining facilities, overseeing the build-out of new locations, and championing continuous improvement. This leader will add to the vibrant atmosphere of The Company, bringing energy, creativity, and innovative thinking to the management, development, and growth of The Company.

 

Our ideal Director of Brand Development is:

    • Adaptable – You are flexible, resourceful, and can wear many hats. You are always looking for ways to improve and can look at a business with a critical eye. You are timely, proactive, and always follow through.
    • Accountable – You are a team player who will not pass the buck. Unafraid of having crucial conversations, you are empathetic but firm, and are strong with conflict resolution.
    • Proactive – You are not afraid of new challenges. You identify issues quickly and drive through obstacles with ease in order to deliver high-quality results.
    • Analytical – You can effectively process financial information and can express the needs of the business to your teams. You have an entrepreneurial mentality and are exceptionally organized in all tasks that you undertake.
    • A Communicator – You are a successful communicator and liaison between the field and the home office. You understand the hospitality industry and embrace our non-traditional business hours.

 

RESPONSIBILITIES

OPERATIONS

    • Champion operational excellence and adherence to brand standards.
    • Provide brand marketing + strategy input/direction in partnership with other members of the leadership team.
    • Empower and Lead Operations Managers to consistently deliver a cohesive brand experience to guests.
    • Manage the vertical’s overall operational budget and coordinate creation and execution with fellow The Company leadership team members; provide input into annual revenue goals and targets.
    • Develop systems and procedures to hold staff accountable at the highest levels, ensuring delivery of operational excellence for The Company.
    • Manage brand performance metrics via improved reporting, information flow, and management, business process improvement; in the near term, manage the creation and rollout of a brand dashboard at all levels of the organization.
    • Identify operational gaps and continuously improve operational systems and controls.
    • Develop and maintain an innovative, best-in-class, food & beverage program that provides guests with the best product experiences available.
    • Oversee and drive the development of new locations for rapidly growing brands; support brand expansion including new market pre-launch activities.

VISION, STRATEGY, AND LEADERSHIP

    • Contribute to the building and achievement of the company’s strategic plan, advancing the company’s brand position, revenue, and growth.
    • Drive the development and preparation of short-term and long-range plans and budgets based on company goals and objectives.
    • Foster an environment where improvements to products, processes, and services are welcomed and encouraged.

TEAM DEVELOPMENT

    • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
    • Attract, develop, appraise, and retain a high-performance team; provide coaching and feedback for continuous improvement to further foster a high-performance, energized work environment that reflects the organization’s culture.
    • Establish a system to ensure team members receive timely and appropriate training and development.

 

QUALIFICATIONS

    • Ten or more years experience successfully managing multi-unit, multi-brand operations; hospitality and food & beverage required. Preferably in experience with elevated casual or fine dining concepts.
    • Proven ability to influence the marketing strategy and direction of a start-up food concept.
    • Experience scaling the business operations of an early-stage, comparable organization; experience as a proven business operator.
    • Experience managing rapid organizational changes and managing the impact of change
    • Ability to deal with ambiguity yet possesses analytical skills and process orientation to align personnel and resources in order to deliver sustainable and profitable business results.
    • Track record of delivering operating results while increasing sales and profitability.
    • Highly developed communication and presentation skills with the ability to clearly, concisely and confidently communicate with all levels of the organization and its external partners.
    • An energetic and positive individual who is relationship-oriented with a demonstrated track record of serving as a trusted partner to internal and external constituents.
    • Demonstrated ability in problem analysis and resolution at both a strategic and operational level
    • Strong grasp of financial concepts, including budgets and profit and loss statements, and balance sheet management
    • Exemplary team-building skills and demonstrated ability to motivate and encourage teams
    • Experience in vendor relationship management
    • Ability to collaborate with cross-functional teams to attain business goals/objectives
    • Ability to travel up 20-30%

This document is presented to you in confidence.  All communication, whether written, oral, or electronic should be addressed to:

James E. Weber, President
New Century Dynamics Executive Search
9370 Stoney Ridge Ln.
Johns Creek, GA  30022

Tel. 770-649-7051; Cell 770-354-2817;  jimweber@newcenturydynamics.com

 

 

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VP Marketing, Casual Dining Concept – New Search

New Century Dynamics Executive Search is pleased to announce that Jim Weber has landed an Exclusive Search to find a VP of Marketing for a Midwestern-based Casual Dining Brand.  This is an established, but growing franchising company looking for a seasoned Restaurant Marketing Professional to lead the Marketing Function.  This position reports to the CEO.

Position Summary: 

The VP/Director of Marketing will direct and oversee the Marketing department.  The role reports to the CEO and serves as the Brand Leader for The Brand. This role has oversight responsibility to design, implement and monitor effective marketing strategies that align with our business goals. The Successful Candidate plays a significant role in shaping the company’s strategic marketing planning and ensures strategies contribute to the company’s long-term success.

 

Essential Functions: 

    • Leads overarching brand strategy and initiative calendar of consumer-desired programs to support strategic goals and increase brand awareness.
    • Defines brand positioning in the marketplace, brand objectives for short- and long-term growth, and strategies and tactics to achieve growth.
    • Has a clear vision for the business; maintains a strategic perspective for concept development and enhancement. Generates and encourages breakthrough ideas to promote the development of the organization and its team members.
    • Uncompromising commitment to the guest experience; consistently seeks to improve guest satisfaction and understand core customer needs. Conducts consumer research and utilizes feedback to increase guest experience and identify challenges and opportunities for growth.
    • Skilled at the development and implementation of alternative strategies when faced with challenging environments; capable of completing key assignments and devising effective alternatives when roadblocks appear.
    • Ensures effective and efficient marketing, branding, and communications strategies across all channels.
    • Drive marketing ROI and performance through a result-driven approach, continually testing and evaluating new modern marketing opportunities and reporting results of programs.
    • Maximize marketing results across a variety of channels and vehicles. Utilize data/analytics to understand customer behavior, determine customer personas, and develop a comprehensive set of marketing programs.
    • Generate a clear view of our competitive landscape and positioning strategies. Identify opportunities to reach new market segments and expand market share.
    • Owns brand framework and visual identity.
    • Leads menu innovation strategy and menu engineering.
    • Conducts consumer research and understanding of core customer needs. Identifies challenges and opportunities for growth.
    • Prepares regular reports and presentations on marketing metrics for the CEO.
    • Oversees marketing team including team development. Sets current and long-term goals for the marketing team.
    • Designs and reviews the Marketing department’s budget.
    • Prioritizes marketing projects and allocates resources accordingly.
    • Forecasts hiring needs for the Marketing department
    • Participates in the quarterly and annual planning of the company’s objectives
    • Oversees Marketing expenses/allocations and regularly updates monthly projected sales.

Qualifications and Experience: 

    • Proven work experience as a VP of Marketing, Marketing Director, or another senior role.
    • Demonstrable experience designing and implementing successful marketing campaigns.
    • Experience with Google Ads, Facebook, Instagram YouTube, and other social platforms.
    • Experience with SEO marketing and optimizing content for landing pages.
    • Experience with content management software and digital marketing tools and techniques.
    • Strong leadership skills.

Please contact Jim Weber with your interests or referrals.

All communication, whether written, oral, or electronic should be addressed to:

 

Jim Weber – President
New Century Dynamics Executive Search

 

James E. Weber, President

New Century Dynamics Executive Search

Tel. 770-354-2817;

jimweber@newcenturydynamics.com

 

 

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Vice President of Marketing – DTC Meal Delivery Company

 

LOCATION: Remote East Coast

REPORTS TO: CEO

DIRECT REPORTS:

Sr Director of Performance Marketing
Sr. Director of Customer Experience

COMPANY PROFILE:
Rapidly growing direct-to-consumer meal delivery company

POSITION SYNOPSIS:
As a key member of the senior leadership team, the highly entrepreneurial energized and motivational Vice President of Marketing will drive the development and execution of a comprehensive marketing plan and growth strategy to align with the company’s objectives. The position oversees the organization’s branding, digital & traditional marketing, partnerships, event planning, public relations, community outreach programs, and customer experience group.

THE RIGHT CANDIDATE:
● Has worked in a D2C delivery meal business
● Has built or grown an e-commerce DTC subscription brand
● Has managed an internal Customer Experience teams
● Is an entrepreneurial, self-directed, and motivational team builder
● Solves problems and makes decisions using a blend of experience and data
● Optimizes strategy and tactics; set objectives and the plan to achieve them
● Builds and leads teams to create successful outcomes
● Holds themselves and their team accountable for achieving goals
● Has the foresight, flexibility, and agility to change direction when necessary
● Is fanatical about winning the hearts and minds of customers

KEY RESPONSIBILITIES:
● Work collaboratively with other members of the leadership team to define objectives, KPIs, develop budgets, strategies, and achieve targets in line with the founders’ vision and the company’s mission
● Recruit and lead talented teams
● Lead the development and execution of a differentiated, insights-driven brand strategy
● Manage a diversified mix of digital and analog acquisition channels to more effectively target prospective higher affinity customers, increase conversion and LTV, reduce CAC, and scale
● Monitor and optimize the payback period of each cohort of users, making the necessary adjustments to the marketing mix and tactics
● Design and implement successful full-funnel strategies to optimize conversion to rapidly scale the business
● Design, develop and execute formal customer retention strategies and programs to regularly improve Customer Lifetime Value
● Identify and engage key strategic partners to increase brand awareness and drive growth
● Develop and manage the consumer-facing digital and offline experiences
● Oversee the company’s customer experience group
● Develop value-add presentations to engage key internal stakeholders, investors, and partners
● Drive company vision, messaging, and brand consistency; instill a growth-minded culture.
● Full P&L responsibility for the marketing department

QUALIFICATION REQUIREMENTS:
● Minimum ten years of marketing experience and successful track record formulating and leading marketing strategy, implementation, and team building for direct-to-consumer e-commerce companies
● 5+ years of marketing experience driving customer acquisition across marketing channels (PPC, Display, Paid Search, Paid Social, Retargeting, etc) – startup
experience preferred
● 5+ years of marketing leadership experience
● Ecommerce meal experience is preferred
● Experience working with ad-serving platforms and digital monitoring tools, as well as offline marketing tools and strategies as well.
● Experience in leading and managing A/B testing, bidded media, and marketing program optimization
● Demonstrated data insights (KPIs, traffic, revenue, conversions, ROI) to improve marketing efforts
● Demonstrated interest and/or experience working with or coaching a fast-growing company.
● Excellent oral and written communication skills with the ability to effectively
communicate with and influence colleagues at all levels.
● Excellent eye for design and can understand and interpret design language (digital and analog), experience managing designers, developers, and agencies.
● Sense of urgency in assisting the brand in navigating the ever-changing landscape
to commercialize opportunities.
● Strong leadership, talent mentoring, and talent development skills.
● Enthusiastic, can-do approach, with the ability to prioritize effectively in a rapid-paced environment.
● Self-motivated with critical attention to detail, deadlines, and reporting.
● Bachelor’s degree in Marketing, Communications, Business Administration, or related field of study. MBA Degree preferred.

COMPENSATION AND BENEFITS
● This position is an “at-will”, full-time, salaried exempt position
● Compensation will be aligned with the candidate’s experience and expertise
● Competitive benefits are available, including medical, dental, vision, life, and 401K

LOCATION
● East coast based is preferrable
● Majority of work can be managed remotely
● Travel to meetings will be required as necessary

The Company is an equal opportunity employer. We value a diverse workforce and an
inclusive culture. We encourage applications from all qualified individuals without regard
to race, color, religion, gender, sexual orientation, gender identity or expression, age,
national origin, marital status, disability, and veteran status

 

This document is presented to you in confidence.  All communication, whether written, oral or electronic should be addressed to:

 

James E. Weber, President

New Century Dynamics Executive Search

Tel. 770-649-7051; Cell 770-354-2817; e-mail; jimweber@newcenturydynamics.com

 

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Director of Marketing and E-Commerce

Real Eats America, Inc.

Job Description: Director of Marketing & E-Commerce

Department: Marketing

Reports to: CEO

Remote role: Lives in the ESTD A

RealEats is a subscription-based D2C prepared meal delivery business that uses innovative packaging that can be heated in minutes – providing healthy, farm-to-table meals making access to real food easy for consumers. Real food, made simple.

We are seeking a Director of Marketing & E-Commerce – to manage in a hands-on manner all advertising channels including Facebook, Google Ads, Snapchat, Affiliate, email, organic, referrals, and others.  Emphasis will be on the paid channels, but the right candidate should be strong in all forms of media in order to pitch in as opportunities present themselves.

The ideal candidate will have experience in optimizing a budget across all channels of at least $500,000 per month.  This person will be driven to minimize CAC (blended and paid), maximize acquisition, minimize discounts while delivering content that is on-brand. Subscriber engagement and LTV will be numbers that bring you joy and excitement.

This individual will work closely with the Director of Integrated Marketing and our Agency Teams.

This person should be focused on playing to win — the position is very tactical and requires a solid understanding of data and how the social platform algorithms work and change over time.

The ideal candidate will not only be great a social marketing but will be committed to the needs of an emerging growth company, and embrace the need to pivot actions as the situation dictates.

This position is very visible to all executive leadership, especially the CEO.

Responsibilities:

    • Utilizing the strategy and forecasting goals, execute the new customer acquisition for all acquisition channels
    • Develop new acquisition marketing strategies & funnels for our growing product offerings
    • Own, drive, and report on key metrics related to CAC, acquisition, channel/campaign LTV, and overall channel growth
    • Scale new customer acquisition channels across paid digital (FB/IG, PPC, Affiliate, Pinterest, App, Display), Offline (TV-Linear & Streaming, Direct Mail, OOH, Podcasts), and Organic marketing channels (Email, Referrals, & SEO)
    • With your director, implement a strategic roadmap that utilizes a multi-channel strategy and leverages the company’s unique capabilities and value props
    • Partner closely with the Marketing Director and Head of Creative to consistently improve channel & campaign level LTV and to drive top-line revenue growth for the business and to ensure we exceed our demand & revenue targets
    • Partner closely with Head of Technology and Marketing Director to build out a best-in-class SEO strategy to generate and capture organic demand
    • Set the standard for fast A/B testing, experimentation and, iteration to continuously improve campaign performance
    • Partner with Head of CX, Technology, & Finance teams to plan budgets that drive efficient customer growth, and set a strategic approach for balancing growth priorities with efficiency and hypothesis-led risk-taking
    • With the team, develop performance measurement reporting and media mix modeling to demonstrate the impact of high funnel activities
    • Identify opportunities for product optimization in the customer journey and champion product changes to facilitate growth channels
    • Identify and sponsor new marketing technologies and vendors that will improve reach and efficiency
    • Develop and retain a highly talented Growth Marketing team with a passion to understand and delight our customers with great marketing experiences

 

About You:

    • 5+ years of progressively increasing experience across digital marketing, growth, and revenue at direct-to-consumer companies
    • Experience developing & optimizing large-scale DTC campaigns, with deep knowledge of digital, offline, & television.
    • Demonstrated experience managing 6-figure monthly media/acquisition budgets, including forecasting and budget allocations
    • Expertise building attribution methodologies and financial models on CAC/LTV, payback period basis
    • A track record of success with conversion rate optimization split testing and improving mid-funnel conversion rates.
    • Proven experience making web analytics work for marketing, across tools like Google Analytics, Segment, Google Tag Manager, and more
    • Comfortable communicating and evangelizing at all levels of the organization, from CEO & board down to individual contributors
    • Expert cross-functional partner, with success working with retention, brand, data science, creative, product, and other teams
    • Creative and analytical thinker, with a tendency towards the analytical
    • Flexible and fluid problem solver, ability to adjust to changing priorities and make things happen
    • Organized with unbelievable follow-through
    • Passionate about your work and our product — dedicated to making good things happen quickly
    • Clear communicator – both orally and in writing in English; Spanish a plus
    • Bachelor’s Degree or equivalent experience

Compensation: Based on skills & experience.  Range between $130,000 and $150,000.

Benefits: You will be eligible for the Company’s Salaried Medical. Dental, vision, disability, and life are available through TriNet.  All coverages are effective the 1st of the month following the date of hire. After 90 days of employment, you will be eligible to participate in our 401K plan.  Currently, there is no Company match.

Sick Leave:  The Company is following the Sick Leave Policy for the State of New York.  You will accrue 1 hour of sick time for every 30 hours worked, up to a maximum of 56 hours per year.   Leave may be used for medical appointments, sick time, etc. per the New York State Department of Labor website.   If more than 7 consecutive days are required, then New York State Disability/Leave Insurance should be used.  Vacation time should not be used for Sick Leave.

Vacation Policy: The Company has implemented an Unlimited Vacation Policy.  The limitation will be that you need to schedule your work content to allow for the time off – with appropriate notice to the Company and your manager.

This is an “At Will” full-time salaried, exempt position.

RealEats, Inc. is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

.

This document is presented to you in confidence.  All communication, whether written, oral or electronic should be addressed to:

Jim Weber, President
New Century Dynamics Executive Search

James E. Weber, President
New Century Dynamics Executive Search
9370 Stoney Ridge Ln. 
Johns Creek, GA  30022

Tel. 770-649-7051; Cell 770-354-2817;

e-mail; jimweber@newcenturydynamics.com

 

 

 

 

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Digital Marketing Manager – Affinity Based, Social Media Brand

Alumni Direct, LLC. (AD) is an affinity-based enterprise that is focused on the creation and optimization of engagement within the national audience of college graduates between university-specific alumni. Our core product is a web-based platform that provides both social and community connectivity. We will also provide similar communities for Business Alumni associations and Fraternity/Sorority associations and athletes.

The purpose is to create and share exclusive benefits and services relevant to the overall life and professional enrichment of community members. While the enterprise is digitally anchored with a website, the overall business model is operated as a hybrid – human and digital – platform to ensure the AD standards for personal engagement between membership communities and strategic business partners.

Job Responsibilities:

      • Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.
      • Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
      • Designs, builds, and maintains our social media presence.
      • Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
      • Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPls).
      • Identifies trends and insights and optimizes spending and performance based on the insights.
      • Brainstorms new and creative growth strategies through digital marketing.

 

    • Qualifications/Skills:

      • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
      • Creating and maintaining client relationships
      • Coaching and subordinate involvement
      • Managing processes
      • Self-motivated yet customer-focused
      • Proficient in marketing research and statistical analysis
      • Able to develop budgets
      • Familiar with financial planning and strategy

       

    • Education, Experience, and Licensing Requirements:

      • Bachelor’s or master’s degree in marketing or a related field
      • Proven working experience in digital marketing, particularly within the industry
      • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
      • Experience in optimizing landing pages and user funnels
      • Experience with A/B and multivariate experiments
      • Solid knowledge of website and marketing analytics tools (e.g., Google

      Analytics, Netlnsight, Omniture, WebTrends, SEMRush, etc.)

      • Working knowledge of ad serving tools
      • Experience in setting up and optimizing PPC campaigns on all major search engines

      For more information and your referrals please contact Jim Weber.

      Jim Weber, Managing Partner – ITB Partners

      Jim Weber – Managing Partner,  ITB Partners

      Tel. (770) 354-2817

      JimWeber@newcenturydynamics.com

       

Posted on

Customer Experience Leader – DTC Home Meal Replacement Brand

My client is a subscription-based meal delivery service, is looking to expand its Marketing & Development team. Although their kitchen is in Upstate, New York, this opportunity is remote–the east coast time zone is a must.

This Brand is all about real food, made simple. Healthy, chef-prepared, 100% real meals that save you time, reduce food waste, and are farm fresh. The meals are vacuum-packed into food-safe, recyclable pouches to lock in the freshness, flavors, and nutrients of never-processed non-GMO ingredients. We are seeking enthusiastic talent interested in working in a fast-paced and rapidly growing environment.

We are looking for a Leader of our Customer Experience team — moving us from a service center to a sales and retention center.  We want someone who has no desire to go along with the status quo and, instead, pushes themselves and others to challenge, reimagine, optimize, and innovate.  This is the ideal position for someone ready to move to the next level in their career …. build the position into a critical part of the business operation.

What the Role Involves

    • Manage, scale, and empower your team of Customer Experience professionals
    • Own the expansion and retention of our client base throughout the customer lifecycle
    • Oversee continued development of our success strategy and its execution
    • Manage all customer success activities including onboarding, training/education, renewals, and customer advocacy
    • Interface collaboratively with Marketing, Product, and Development leaders
    • Develop Customer Experience playbooks & touchpoints
    • Measure and improve Customer Experience effectiveness by defining and executing on operational metrics
    • Define and monitor successful client adoption and usage of our product

Ideally, You Have

    • 8+ years experience working in the direct-to-consumer space
    • 4+ years in leading, scaling, and mentoring a customer experience team in the direct-to-consumer space, preferably in a high growth subscription environment
    • Proven track record of coaching and mentoring high-performance teams
    • You are obsessed with client value delivery, retention, onboarding, and activation
    • Demonstrated desire for continuous learning and improvement
    • Analytical and process-oriented mindset
    • Experience in working with development teams to automate reporting, analysis, and data capture
    • Comfortable working with CRM tools such as ZenDesk or Zoho
    • Expert in the use of Excel or Google Sheets
    • Success in managing remote teammates

Compensation and benefits

    • This position is an “at-will”, full-time, salaried, exempt position. The salary will depend upon the candidate’s relevant experience
    • Competitive benefits are available – medical, dental, vision, life, disability, and 401k. Unlimited vacation policy. Sick time policy.

Location

    • We work in the East Coast Time Zone. Looking for US east coast-based teammates.

This is an “At Will” full-time salaried, exempt position. Medical, dental, and other benefits at a competitive cost. 401k available after 90 days. Sick time and unlimited vacation plan.

The Brand. is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

This document is presented to you in confidence.  All communication, whether written, oral or electronic should be addressed to:

Jim Weber, President
New Century Dynamics Executive Search

James E. Weber, President
New Century Dynamics Executive Search
9370 Stoney Ridge Ln. 
Johns Creek, GA  30022

Tel. 770-649-7051; Cell 770-354-2817;

e-mail; jimweber@newcenturydynamics.com

 

 

 

Posted on

Director of Information Technology – New Search Assignment!

 

Job Description Summary

The Director of Information Technology will manage and direct the company’s information technology (IT) operations, ensuring the department provides efficient and effective technical support services. S/he will strive to always provide exceptional service to both internal and external guests and will be responsible for exemplifying the culture and commitment to guest satisfaction.

Essential Job Functions

    • Oversight of technological systems, planning, implementation, storage, back-up, and maintenance of IT systems and processes
    • Develops excellence at our corporate and franchise POS software and operations, is responsible for new installations, and making sure that all help desk tickets are answered efficiently and communicated to the user.
    • Ensure technology system controls are in place to comply with corporate policy and PCI standards
    • Identify security vulnerabilities and recommend strategic solutions
    • Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
    • Provide administrative access to POS files, tracking, reporting, and works with other departments
    • Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure
    • Maintains Support Center hardware, software, and infrastructure
    • Repair and replace hardware in stores or at the Support Center
    • Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs
    • Develop, manage, and track the IT department’s annual budget
    • Oversees security of systems, networks, and enterprise information
    • Facilitates IT security audits or investigations
    • Develops and maintains relationships with external IT vendors and service providers
    • Position may require after-hours coverage to include late nights and weekends
    • Position requires oversight of the entire Information Technology team
    • Provide direction, guidance, training to IT staff including hiring and handling employee concerns
    • Performs other related duties as assigned

Experience and Education:

    • Bachelor’s degree in Computer Science or equivalent experience required
    • At least 5 years of experience working in an IT department
    • At least 2 years of experience supervising an IT department
    • Prior experience working in a Restaurant Corporate office setting is preferred

Job Requirements:

    • Must be a United States citizen or possess a valid work permit
    • Must have a valid driver’s license and meet company driving standards
    • Must be at least 28 years of age
    • Must have excellent leadership and coaching skills
    • Must be a positive example for franchisees and team members
    • Ability to work well under pressure
    • Ability to accurately follow instructions, both verbally and written
    • Must be highly detailed orientated
    • Must have a strong working knowledge of office computers, hardware, and internet.
    • Must have a working knowledge of SpeedLine Point-of-Sale equipment and software
    • Must have a working knowledge of SpeedDine Online Ordering System
    • Must have a working knowledge of PUNCHH Loyalty and Guest Engagement Platform
    • Ability to work in a fast-paced environment
    • Ability to travel overnight for a week at a time for new restaurant openings
    • Possesses excellent listening skills
    • Possesses excellent communication skills
    • Must be professional in appearance and demeanor
    • Always ensure a teamwork environment
    • Ability to work a flexible schedule that may include evenings, weekends, and holidays
    • Ability to deal effectively, interact well with our franchisees, guests, and team members
    • Ability to resolve problems/conflicts in a diplomatic and tactful manner
    • Passion for creating a “Best in Class” experience for our franchisees, guests, and team members

Working Conditions:

    • Reports to the CFO and works with all departments regularly
    • Has supervisory responsibility for direct reports
    • Must be able to stand and walk throughout the shift
    • Must be able to lift, and/or, carry up to 25 lbs. at shoulder height and push/pull up to 75 lbs.
    • Must be able to perform simple grasping, fine manipulation; repetitive hand and arm movements frequently; squeezing and overhead reaching occasionally

Benefits and Perks:

    • F&B Discounts
    • 401K
    • Paid Time Off from Day 1
    • Medical Benefits
    • Sick Pay from Day 1
    • Vacation available from Day 1
    • Bonus paid annually
    • Base salary $60,000 per annum

 

This document is presented to you in confidence.  All communication, whether written, oral or electronic should be addressed to: 

Jim Weber, President
New Century Dynamics Executive Search

 James E. Weber, President 
New Century Dynamics Executive Search
9370 Stoney Ridge Ln.  
Alpharetta, GA  30022 

 

 

 

 

 

 

Tel. 770-649-7051; Cell 770-354-2817; e-mail; jimweber@newcenturydynamics.com 

Posted on

COO Search – Social Media Startup

Overview

The COO has overall responsibility for the operations and that financial targets are achieved.  This includes the planning, organizing, direction, and control of the company.  The COO is responsible for ensuring that company standards for customer service, sales growth, and profit margins are achieved.

The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You will have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen, and exemplary work ethics, we would like to meet you.

The goal of the COO position is to secure the functionality of the business to drive extensive and sustainable growth.

COO responsibilities include:

    • Designing and implementing business operations
    • Establishing policies that promote company culture and vision.
    • Overseeing operations of the company and the work of executives

Responsibilities

    • Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance, etc.)
    • Assist Senior Leadership in developing business strategies, plans, procedures, and annual budget.
    • Ensure that the company maintains a viable Marketing Strategy, supported by plans to achieve company objectives.
    • Set comprehensive goals for performance and growth.
    • Foster a corporate culture that promotes ethical practices, customer focus and service, and encourages individual integrity.
    • Maintain a positive, ethical climate that attracts high-caliber talent.
    • Lead employees to encourage maximum performance and dedication.
    • Ensure that annual performance evaluations are completed for all employees.
    • Evaluate company performance against established metrics, with particular emphasis on customer acquisition and retention, revenue growth, and cash flow.
    • Write and submit reports to the CEO in all matters of importance.
    • Assist CEO in fundraising ventures.
    • Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
    • Manage relationships with partners/vendors.

Requirements

    • Proven experience as Chief Operating Office or relevant role in a start-up
    • Understanding of business functions such as HR, Finance, marketing etc.
    • Demonstrable competency in strategic planning and business development
    • Experience in fundraising will be a plus.
    • Working knowledge of data analysis and performance/operation metrics.
    • Working knowledge of IT/Business infrastructure and MS Office.
    • Outstanding organizational and leadership abilities.
    • Excellent interpersonal and public speaking skills.
    • Aptitude in decision-making and problem-solving.
    • BSc/BA in Business Administration or relevant field; MSc/MBA is a plus.

For More Information Contact

Jim Weber, President
New Century Dynamics Executive Search

JimWeber@newcenturydynamics.com